Privacy Policy

1. Who we are

Link Mahal operates a platform that lets merchants publish online stores and receive structured orders. For privacy questions contact us on WhatsApp at 79 157 383 or support@linkmahal.com.

2. Information we collect

Merchant accounts: name, email, phone, business details, billing information, store settings, and content you upload (products, banners, logos).

Customer interactions: when shoppers use a storefront we may process cart contents, checkout form fields, and technical data (IP address, browser type, pages viewed) for analytics, fraud prevention, and abandoned-cart features where enabled by the merchant's plan.

Support & communications: messages you send through contact forms, help tickets, or email.

3. How we use information

• Provide, secure, and improve the platform.
• Authenticate users and manage subscriptions.
• Generate order summaries and WhatsApp message templates for merchants.
• Send service emails (verification, billing, security alerts).
• Comply with legal obligations and enforce our terms.

4. Merchant & customer roles

Merchants are independent controllers of their customer order data for fulfillment purposes. Link Mahal processes that data on the merchant's behalf to operate the storefront and dashboard. Merchants should publish their own customer-facing privacy practices where required by law.

5. Sharing & processors

We do not sell personal information. We may share data with infrastructure providers (hosting, email delivery), payment reviewers where applicable, and authorities when legally required. All subprocessors are bound by confidentiality and data-protection obligations appropriate to their role.

6. Retention & security

We retain account and order records while your subscription is active and for a reasonable period afterward for backups, disputes, and legal compliance. We use industry-standard safeguards including encrypted transport (HTTPS), access controls, and secure session handling.

7. Your rights

Depending on your location you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Merchants can update most account data in the dashboard. Contact us for other requests and we will respond within a reasonable timeframe.

8. Cookies & analytics

We use essential cookies for login sessions and security. We may use lightweight analytics to understand feature usage and improve the product. You can control non-essential cookies through your browser settings. Storefront carts may use local storage for cart persistence.

9. International transfers

Data may be processed on servers located outside your country. We take steps to ensure appropriate protections when data crosses borders.

10. Updates

We may revise this policy periodically. The “Last updated” date at the top reflects the latest version. Continued use of Link Mahal after updates means you accept the revised policy.