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How to Enable Cash on Delivery and Whish Pay for Your WhatsApp Store

This tutorial guides Lebanese merchants in enabling Cash on Delivery and Whish Pay for their WhatsApp stores, ensuring familiar payment options to build trust.

Lebanese online buyers expect Cash on Delivery and local wallet options like Whish Pay. Setting these payment methods in your WhatsApp store can significantly boost conversion rates and customer trust.

Before you start

  • Ensure you have a Link Mahal account and access to the Dashboard.
  • Have your Whish Pay credentials (Channel and Secret) ready.
  • Decide whether you want to offer OMT as an additional payment option.

Step 1: Access the Checkout Settings

To begin, you need to enable Cash on Delivery (COD) and set up Whish Pay in your Link Mahal Dashboard.

  1. Open your Dashboard and navigate to Checkout by clicking on Dashboard → Checkout.

Step 2: Enable Cash on Delivery

Cash on Delivery is a popular payment method in Lebanon, as many shoppers feel more secure paying with cash upon delivery.

  1. In the Checkout settings, locate the toggle for Cash (COD).
  2. Switch the toggle to ON.
  3. Click the Save settings button at the bottom to apply your changes.

Step 3: Enable Whish Pay

Whish Pay is the official payment integration with the Whish Money app, allowing for quick and secure transactions.

  1. Go to Whish Pay in your Dashboard by clicking Dashboard → Whish Pay.
  2. Choose Active environment (sandbox for testing or production for live).
  3. Enter your store website URL, ensuring it matches what you registered with Whish.
  4. Paste your Channel and Secret from your Whish merchant dashboard.
  5. Toggle the checkout option to ON.
  6. Click Save to finalize the setup.

Step 4: Optional - Enable OMT Payment

If you want to provide even more flexibility, you can enable OMT payments, another popular local payment method.

  1. Return to the Checkout settings from Dashboard → Checkout.
  2. Locate the toggle for OMT and set it to ON.
  3. Again, click on Save settings to apply these changes.

Common mistakes

  • Forgetting to save settings after toggling options ON.
  • Entering incorrect Whish Pay credentials, which may cause checkout failures.
  • Not testing the payment options in sandbox mode before going live.

Offering familiar payment options like Cash on Delivery and Whish Pay can significantly increase your conversion rates and customer trust. By following these steps, you can easily set up these methods in your Link Mahal store. Ready to start selling? Create your Link Mahal store today!